Terms & Conditions
General terms and conditions of sales of the online-shop lesnavesna.com are formed in accordance with the Slovene laws for costumer protection (ZVPot, Official document of RS, št. 98/2004-UPB2, 126/2007 in 86/2009), on GZS recommendations and international e-business codex.
The administrator of lesnavesna.com online store is the company: Zelena Arhitektura Ignacio Lopez Sola S.P., Luze 59, 4212 Visoko, Slovenia
ID for Tax liability: SI73036447
Company’s registration number: –
The company is registered with district court of Kranj under the number -.
When using the services on our web-page you agree to our general terms of business so we kindly ask you to read them.
Zelena Arhitektura Ignacio Lopez Sola S.P. company reserves the right to change the terms in lesnavesna.com
Prices
Prices of products in the online-shop lesnavesna.com are in euros. VAT is included in the price. Delivery costs are not included.
Special and Regular Offers
Regular and sales offers’ items and their prices in the online-shop are valid until cancellation or until in stock. Zelena Arhitektura Ignacio Lopez Sola S.P. reserves the right to remove the products from our offer without any given notice.
Personal Information Protection
Zelena Arhitektura Ignacio Lopez Sola S.P. commits to protect costumers and users’ data (personal information, orders information…). All the data collected in the online-shop lesnavesna.com/shop are used only for the orders. Personal information is protected by the Personal information protection laws and will not be revealed to third person parties under any circumstances. Registration and/or login are required exclusively for proper functioning of the online store.
Order, Purchase, Order Confirmation
If you encounter any difficulties when carrying out an order, please contact us at info@lesnavesna.com. All the possible mistakes you make before finalizing the order can be corrected in the process. In the case of noticing the mistake after the order was carried out, please let us know at info@lesnavesna.com.
Shipping, Dispatch, Delivery
The orders are carried out by GLS delivery. You can choose the manner of delivery during the process of placing your order. The delivery is made to the address stated when registering or ordering. For exact information about GLS delivery, check the official GLS website for your country. Delivery price for Slovenia is 2,99€ and 5,0€ for abroad. The delivery is free for orders above 140,00€. Zelena Arhitektura Ignacio Lopez Sola S.P. bounds itself to properly package the products and send in our delivery guidelines. Approximate delivery limit for international orders is 48-120 hours. For exact timeframe for your country please contact us or check the GLS official webpage. You can always track your order on the official GLS webpage. Zelena Arhitektura Ignacio Lopez Sola S.P. company may not be hold responsible for orders delivered after the estimated delivery time.
Payment
The payment in the online shop lesnavesna.com/shop can be carried out as bank transfers, with PayPal or with credit, debit tor prepaid cards – Visa, Mastercard, Amex, Discover, JCB, Diners and Maestro. You can choose your payment method in the ordering process. All receipts are stored in the company’s headquarters. The costumer can ask for the copy of their receipt any time on our email info@lesnavesna.com.
Warranty
The warranty conditions for products in our online shop lesnavesna.com vary depending on the manufacturer. The warranty is valid with the receipt only. The duration of warranty is stated on the receipt
The warranty guarantee shall not apply to any damage claims arising from: 1) misuse or improper handling of the goods resulting in breakage and glass damage, 2) environmental influences (moisture, extreme cold or heat, over-voltage, dust, etc.), in particular damage caused by moisture, water or fire; 3) non-compliance with any safety precautions; 4) failure to comply with the operating instructions; 5) the use of violence; 6) unauthorized repair attempts 7) Battery death 8) loss or theft of the product.
Returning of the Goods
In accordance to the Costumer Protection Laws, a costumer has 14 days after picking up their product to notify the vendor (Zelena Arhitektura Ignacio Lopez Sola S.P.) in writing on info@lesnavesna.com that he wants to cancel the contract without any obligations to state the reasons for their decision. The form to cancel the contract can be found HERE. The product has to be returned in its original packaging including all the additional parts and papers it came with. In the case that the return product is damaged in any way or has any traces of use, we reserve the right not to return the money or to charge you for any damages. The goods need to be returned to the address Zelena Arhitektura Ignacio Lopez Sola S.P., Luze 59, 4212 Visoko, Slovenia. Zelena Arhitektura Ignacio Lopez Sola S.P. bounds itself to return the money to the costumer in 14 days after receiving the notification about contract cancelation. Zelena Arhitektura Ignacio Lopez Sola S.P. reserves the right to keep the money until receiving the goods.
Dealing with Complaints
In the case of any complaints or warranty claims please contact our reclamations department on the email info@lesnavesna.com. Your case will be handled in less than 5 working days, and you will be personally notified about the solving through phone or e-mail address.
Information and Support
In case of any questions or problems with placing the order, please contact our help service to an email info@lesnavesna.com.